1 reviews | Active since Mar 2015
Don't call us. We won't call you! I
On the 22nd my husband spent a frustrating hour on the phone with your 'FRIENDLY\ consultants for authorisation for an ambulance and casualty, and he was being transferred around and around to various people who could not advise us. Eventually we got the go ahead to get an ambulance to take me tale me to casualty where I was treated and sent home 6 hours later.<br> <br> By the 30th I couldn't take the pain anymore so went back to casualty and was admitted. Again my husband had a long and difficult conversation on the phone with your various \"friendly\" consultants, and they finally said to go ahead. Nothing was mentioned of any co-payment or daily limits involved. My doctor ordered a CAT scan and my husband was told that we could go ahead with a budget of R14 000. The scan showed 2 bulging discs and a disintegrating vertebra.<br> <br> I was treated for 3 days my doctor wanted me to stay 1 more day. This was refused by Resomed.<br> <br> Then came shocking news that we had to pay R1750 co-payment for the scan + a co-payment of R3500 for hospitalisation.<br> <br> We pay R6800 per month for this kind of service??? You also waste our money keeping us listening to messages about caring about our time while we wait. "
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Still waiting for response fromRESOMED and its 3 months later.
Still waiting for response fromRESOMED and its 3 months later.