Doesn't Pay Even With Pre-Authorisation

My wife had to go to hospital so we got 21 days pre-authorisation from Health Squared. We did everything by the book.

Now after the stay we got a bill from the medical aid for close to R60 000.

I was fuming. Went to the hospital to find out what's going on and they gave me all their correspondence with Health Squared. Where Health Squared just never rep****.

Took all of that to the Health Squared offices and spoke to a woman there. We went through everything and she agreed with me that we got pre-authorisation and we went through all the claims and in the end the bill was going to be about R5000. I can live with that.

I went home thinking I sorted out the problem.

Then we got bills from the doctors. So we phoned Health Squared to ask for the updated bill and lo and behold, nothing changed! That after I went there.

I did everything by the book. Made sure we did everything right and we still get *****ed. Health Squared does not care for its customers. The purpose of having a medical aid is so that they will pay for these unexpected medical things.

But Health Squared has been taking my money for years and when I finally need them they let me down.

I phoned again. I really hope they can sort it out. The papers from my previous visit is lying at work and due to the lockdown I can't access it.

It's all just so much extra stress that I don't need in my life.

Shame on you Health Squared. I've been with you for so many years. When you were still called Resolution Health. I did everything I was supposed to do and you didn't do your part.