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jacqueline S

1 reviews | Active since Oct 2012

08 May 2017, 09:57

Doctors not accepting me, because medical aid are late with payments

<p>I recently moved to klerksdorp, tried to make an appointment with prescribed doctors on list. They outright refused me and made me feel like absolute ****, because my medical aid are late with payments. <br /><br />"We have a right to refuse members,because we are still a private practice and it is the doctors choice" are their words, even though they are prescribed doctors. <br /><br />This is absolutely appauling. And all because my medical aid does not pay as they should, so this is not to the doctors this is to the Medical Aid, because of you I am refused. <br /><br />Spoke to Thsepo no help, then get put though to Rebeka, call got hanged up without no call back.<br /><br />Hours spent - rude staff, no help </p>

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply09 May 2017, 09:49
Official

We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health and wellness,

The Resolution Health team.

Health Squared Medical Scheme
Health Squared Medical Scheme's reply14 Jul 2017, 11:26
Official

We are currently trying to get in touch with you to discuss your concerns but have been unable to make contact via cellphone or email. Please check your inbox and voicemail for details.

Yours in health

The Resolution Health team