MM
Malcolm M
1 reviews | Active since May 2014
18 May 2020, 11:33
Disgusting Service
Health Squared Medical Aid charges me exorbitant charges per month, and they often dont pay certain costs. They never answer emails directed to them asking for assistance and I have emailed them on numerous occasions. If you phone them you get a *********** person on the other end of the line who can't answer your questions and will not put you through to someone who can!!!! Health Squared's service is shocking, disgusting. I challenge them to contact me.
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Replies (3)0
Replies (3)
Health Squared Medical Scheme's replyOfficial
18 May 2020, 12:03Good Morning Malcolm we apologise for your unfortunate experience and we would welcome the opportunity to engage with you on this matter. We will escalate this to a senior member of our client services team, who will assist in resolving this issue to your complete satisfaction. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply18 May 2020, 12:03
Official
Good Morning Malcolm we apologise for your unfortunate experience and we would welcome the opportunity to engage with you on this matter. We will escalate this to a senior member of our client services team, who will assist in resolving this issue to your complete satisfaction. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's replyOfficial
19 May 2020, 09:11Good Morning Malcolm following on from your discussion with our client service consultant we trust this matter has been resolved to your complete satisfaction. We thank you for bringing this issue to our attention. Should you require any further assistance, please do not hesitate to contact us. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply19 May 2020, 09:11
Official
Good Morning Malcolm following on from your discussion with our client service consultant we trust this matter has been resolved to your complete satisfaction. We thank you for bringing this issue to our attention. Should you require any further assistance, please do not hesitate to contact us. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's replyOfficial
22 May 2020, 12:30Good Afternoon Malcolm following on from your discussion with our client service consultant, may we be of further assistance to you in escalating your matter to ensure this issue is resolved. Best Regard The HEALTH SQUARED Team
Health Squared Medical Scheme's reply22 May 2020, 12:30
Official
Good Afternoon Malcolm following on from your discussion with our client service consultant, may we be of further assistance to you in escalating your matter to ensure this issue is resolved. Best Regard The HEALTH SQUARED Team