DISGUSTING SERVICE

Paying clients for 10 years, terrible service. I called on 14/01/2021 to get authorisation for a small procedure. The lady asked me why this cannot be done in the doctor's rooms. Then I was advised that the one code will not be covered. On 15/01/2021 I called again to follow up on authorisation after the doctor sent a motivational letter. The agent can't hear most of what is said. He kept reading the number to me and I asked to have it emailed to me. Call has been over 13 minutes and was dropped with no email and no resolution. Health Squared will not cover the substance that is going in the injection that is administered.

Agents working from home not properly equip to assist clients. On both calls they couldn't hear anything.