Disgusting pathetic service and a bunch of *****

If you ever want to waste your hard earned money and **** it up against a tree then join Resolution! I have never had to deal with such big ***** and time wasters in my life. I am a member and have been for the last couple of years and I am at my end with the lies, passing the buck and wasting my cell phone bill having to call them all the time and follow up on claims. Last month I spent over R300 phoning them to sort out dental bills. This month once again I have to call to sort out claims.

Claims were sent through in the beginning May to ********** and ********** and when I called to follow up I was told its the wrong email addresses and they haven't received it.Do the staff not know the correct address because it is clearly printed all over the place in resolutions correspondence. Wake up!

Whats absolutely pathetic is that when the emails are sent from me I receive an email back from resolution saying thank you for sending your claim. If this is the case then why do the staff lie and why do the claims not get processed ?

I contacted resolution and got a reference number and I was told that the claim was received and has been escalated to processing. It is now the 14th and my broker contacted resolution and she was told that they have nothing from me. ***!!!!!!!!!

Who ever does your training and teaches your staff to lie to PAYING MEMBERS needs to be fired!!!!!!!!

Famous Lines that the staff give members: * I will call you back! (Never do) * Please hold while I speak to processing department! (they put you on hold for a long time while having their coffee and have conversations with other staff instead of speaking to processing) The list goes on!

Whats amazing is that service providers get their claims processed almost immediately while paying customers are **** to and treated like absolute idiots. Well done Resolution!!!!!!