DISGUSTING NO SERVICE, NO HELP, NO MANAGEMENT, NO CUSTOMER SERVICE, TOTAL LACK OF INITIATIVE

Thanks, Retha.

There were claims sent for Dr Stephen's, Dr Jackson, Dr Fisher, Joint Chiropractor, for scans, hospital admissions etc. Have these also gone missing?

This service is not good enough!

Nothing from management.

This was sent on the 4th of February 2021. Date today? How much longer do they need?

Are the staff working from home? Or supposedly working or not working and having a long holiday? Seriously, put yourself in my shoes and feel my pain and frustration and irritation with having to deal with the incompetency or lack of interest or total disregard or the staff get paid to sit at home. Does the so called non existant management not do their jobs and keep an eye on the staff? Am I paying Health Squared to sit at home and do nothing?

It's nearly March. Nearly 3 months into 2021 and I am still begging for help and refunds from Health Squared.

This is the kind of attitude from the management and staff of Health Squared that will see you all without jobs and picking a robot to beg at. I will drive past the new robot beggars and laugh at you all because it's due to Health Squared's lies and promises that are not kept and the inability to do their jobs that they are standing hugging a robot. Health Squared management and staff can all pat themselves on the back and congratulation each other for a job well done. The job being that they, due to the staff of Health Squared's lack of interest, lack of commitment, lack of human skills, lack of service, I could go on and on that the robots will be surrounded by Health Squared staff. Think about it! I am ONE client. One very unhappy client who no one is making any effort to help and yet you take my money every month so the staff at Health Squared can get paid to loose the clients because they don't care? Couldn't be bothered? Are getting fat and lazy at home? Where is the so called MANAGEMENT? Getting fatter and more useless because they are at home NOT doing their jobs? And the higher management? And Health Squared's so called board members who make decisions on my life without the information because that has all gone missing in the system! How *********** are they? Are they qualified to judge and make decisions without all the information? Do you think one of these members would phone me? No! They are to busy to care.

What is Health Squared mission statement?

AS A HEALTH SQUARED MEMBER, YOU CAN REST ASSURED THAT YOU’RE COVERED FROM EVERY ANGLE. At HEALTH SQUARED we place our members at the very heart of everything we do – every decision and process is designed to enhance and simplify your every interaction with us. That’s why your wants and needs took centre stage when we tailor made each of our NINE comprehensive options to provide more of the benefits and cover you and your family want and need, whoever and wherever you are. This future-focused, customer-centric approach also means that we deliver some of the industry’s most affordable and benefit-rich options – a win-win for both your health and your pocket.

Featuring a unique combination of new-generation (savings) and traditional cover, we encourage you to view our custom designed HEALTH SQUARED medical scheme options to find the cover and benefits that perfectly suit your distinctive healthcare needs.

With over 80 years’ healthcare experience, HEALTH SQUARED have the expertise to deliver quality medical cover boasting exceptional value for money - all with a healthy dose of service excellence.

What is written above by Health Squared is a load of lies!!!

All with a healthy dose of service exellence. I am yet to have this experience!!!

Boasting exceptional value for money. I should laugh at that. There is no value. I am not getting any value for money. In fact, I am getting more and more into debt because of claims that have disappeared, Concerta which I had to pay cash for, money that had to be borrowed again! The embarrassment and being looked at like I am a **** and am not paying monies owed back. You, Retha, told me this would be paid for. Do YOU want ME to send YOU the CALL RECORDINGS because I am sure the call RECORDINGS have also disappeared in the system ... conveniently.

Who is the manager you sent the request to call me? How long ago did you send the request? Has the management also disappeared in the Health Squared computer programme that has lost all my other information in?

At HEALTH SQUARED we place our members at the very heart of everything we do – every decision and process is designed to enhance and simplify your every interaction with us.

The above statement is the biggest load of manure I have ever read. Not one word of it is true. Designed to enhance and simplify ... NO!!! For how many months have I been trying to get these things sorted out?

No answers, no response, no apologies from Health Squared.

Please explain to me how long the review board sits and decides what Health Squared will refund me. Why has it gone to the review board as the claims were sent to Health Squared long before the deadline. Why am I being treated with no respect because of the inability of Health Squared staff to do their jobs. What happened to the first person who was my person at Health Health Squared who told me that he would not respond to any of my emails because I am rude. Has any one asked him where and what he did with my emails? I was rude because I was begging him, like I am still begging Health Squared to do the job I am paying Health Squared to do.

Please, I am asking Health Squared, with tears in my eyes to sort out my queries.

On Thu, 04 Feb 2021, 19:30 Claims, <***> wrote:

Dear Valued Customer, We have received your enquiry. Thank you for bringing this matter to our attention. The HEALTH SQUARED team is giving attention to your enquiry and a more substantive response to your enquiry will be provided to you as soon as possible. Yours in health and wellness, HEALTH SQUARED Team

Hide quoted text On Fri, 19 Feb 2021, 13:24 Retha Jordaan, <***> wrote:

Dear Amanda,

I trust you are well,

I have sent request for Management to contact you.

Please let me know what date of service you went to hospital and what hospital account you are referring to below so that I can assist. I have requested management to follow up on the 2 pharmacy and 3 outstaning claims I am assisting with that is with review panel.

Regards

RETHA FERREIRA-JORDAAN

Team Leader: Direct Member department

T +27 (0)*** E ***

W www.agilitychannel.co.za

A 54 Maxwell Drive, Woodmead, Sandton, South Africa

cid:[email protected]

From: Amanda Acutt [mailto:***] Sent: Friday, 19 February 2021 13:18 To: Claims; Retha Jordaan; Info; Nicole Meier Subject: Re: HEALTH SQUARED Auto Reply Message : Re: CLAIMS [ WF***4N551777 ]

Good day,

Still no response to my queries.

I spoke to Retha and she informed me that the claims sent to Health Squared last year September, October, November, December are missing on your system.

Why, if your system is faulty, does it become my problem?

I once again request that someone from your management call me.

This has been on going for long enough now. My levels of tolerance are running low.

Do I have to come to your offices to get answers? Why do I owe Linksfield Hospital money for hospitalisation? I went to Linksfield Hospital Casualty with an emergency not because I needed accommodation, cold food, staff shortages for 4 nights.

I WANT ANSWERS! As predicted sending my complaints to the higher powers is just as useless as dealing with the rest of Health Squared.

Amanda Acutt

***

On Thu, 04 Feb 2021, 19:30 Claims, <***> wrote:

Dear Valued Customer, We have received your enquiry. Thank you for bringing this matter to our attention. The HEALTH SQUARED team is giving attention to your enquiry and a more substantive response to your enquiry will be provided to you as soon as possible. Yours in health and wellness, HEALTH SQUARED Team

From: Amanda Acutt <***> Sent: 04 February 2021 05:23:07 PM To: Retha Jordaan; Nicole Meier; Claims Subject: Re: CLAIMS

Please supply me with an authorisation numbers for Tuesday and next week Tuesday for Martiana Peltz.

Thank you.

Amanda Acutt

On Thu, 04 Feb 2021, 09:32 Amanda Acutt, <***> wrote:

Hi Retha,

Please advise what is happening with the claims from last year! I have still not received any response from any one at Health Squared.

You promised me that you would sort out all my issues regarding the lack of service from Health Squared and I believed in your capabilities to sort everything out. It seems as if your words and your actions are not on the same level!

I do not want to go to Hello Peter again or take more drastic action.

It's a new year. I have new problems and I would like to know that I can count on Health Squared.

Kind regards

Amanda Acutt