Disappointingly Bad Communication Record

I submitted a Chronic Medication Script to Health Squared in February, and now and battling just to find out if it has been processed. I have emailed the CUSTOMER SURVEY ADMINISTRATOR - to whom I was told to email script - at least twice, but no reply. I have queried on the Health Squared App, no reply. I have emailed my " personal consultant" and guess what? No reply! I am a pensioner and pay quite a lot of money for this scheme. I am extremely disappointed that the level of service is so bad. My "Personal Consultant" - who is supposed to look after my interests - cannot even check his records enough to verify whether I am male or female! When I have been blessed enough to receive a reply from him, I have been addressed as "Mr", when I am "Mrs". Seriously unimpressed!