Constant lies, tall stories and back tracking.

I have now had enough of the lies that I get told by your untrained, non-knowledgeable staff.

My doctors account is now 5 months old, and constant promises by your staff over the phone that the account will be settled, until I come to your offices and then the stories change. I have now just spent my second 2 hour session at your offices, thats' 4 hours that I am out of work, as a consultant that is not acceptable.

I was promised that my account would be settled by the end of the month, yet a small amount of R456 out of a total of R6 800 was payed, how can you as a company not deliver on promises made to me (I remind you that all your calls are recorded).

I have now left Resolution as my Medical Aid provider after 11 years of being a member, but yet I must still waste my time with constant phone calls and visits to your offices.

I now know why you have a bad reputation with in the medical field, you keep clients bills un-payed until the 4 month period is up, then you can use the stale claim excuse. But maybe you should be reading up on this law as you are executing it incorrectly... as long as my claim has been submitted with in the 4 months then all relating documents or arguments can be sent in at any time.

All I am asking of you Resolution Health is to act upon your promises made to me, that is after all what any company has to do.

Sean