Considering Resolution? Read here first.
I had to go into hospital with the possibility of broken ribs on the morning of 28 April 2018. Knowing full well I had a Resolution Health hospital plan, I checked into Westville as the pain was simply too much. Blood, X-Rays and bandaging app****, I asked to leave rather than stay and it came as an absolute shock that Resolution isn't paying a cent, and rather dumping all the bills on me. What's the point of even having a medical aid? So beware this scheme, consumers. First they claimed it was because I didn't pre-authorise, but the hospital tried on my behalf and no one answered. Then they said it was because I didn't get admitted - I CHOSE NOT TO! Surely that saved you money? Nevertheless racking up the bills all while paying above inflationary monthly deductions ALL FOR NAUGHT.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Thank you for taking the time to chat with our consultant. After investigating your concerns we were able to provide you with comprehensive feedback. We regret your decision to end your membership with the Scheme and wish you well in your future endeavours.
Yours in health
The Resolution Health team
Thank you for taking the time to chat with our consultant. After investigating your concerns we were able to provide you with comprehensive feedback. We regret your decision to end your membership with the Scheme and wish you well in your future endeavours.
Yours in health
The Resolution Health team