CD
Charlene D
1 reviews | Active since Feb 2022
28 Feb 2022, 13:32
COMPLAINT
I have been stuggling for 2 weeks to get feedback on a claim. Each time I have to phone and get told that we did not receive the claim??? Then when I phoned a 3rd time now they cant open the docs? we pay high fees for bad service! why cant they advise us progress on claims and why must we always follow up? I want to be contacted by them to resolve!!!
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Health Squared Medical Scheme's replyOfficial
01 Mar 2022, 15:21Dear Charlene,
Thank you for taking the time to bring your complaint to our attention - we really appreciate it.
Our sincerest apologies for what happened and for the inconvenience caused.
We understand that one of our dedicated consultants has been in contact with you and that your query has been addressed and resolved.
Regards,
The HEALTH SQUARED Team
Thank you for taking the time to bring your complaint to our attention - we really appreciate it.
Our sincerest apologies for what happened and for the inconvenience caused.
We understand that one of our dedicated consultants has been in contact with you and that your query has been addressed and resolved.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply01 Mar 2022, 15:21
Official
Dear Charlene,
Thank you for taking the time to bring your complaint to our attention - we really appreciate it.
Our sincerest apologies for what happened and for the inconvenience caused.
We understand that one of our dedicated consultants has been in contact with you and that your query has been addressed and resolved.
Regards,
The HEALTH SQUARED Team
Thank you for taking the time to bring your complaint to our attention - we really appreciate it.
Our sincerest apologies for what happened and for the inconvenience caused.
We understand that one of our dedicated consultants has been in contact with you and that your query has been addressed and resolved.
Regards,
The HEALTH SQUARED Team