COMPLAINT

l logged a complaint on Monday re a claim that was dragging with no proper feedback after I phoned 3x to follow up. A lovely lady contacted me and it was resolved same day, however this lady never phoned me again the next day at 11h00 as she promised as I was going to submit another claim the next day for a big amount... Today I called to follow up on ANOTHER claim and was told I have to wait until 15/3 before it might be paid out. But what is most concerning is whilst I was on the line I asked the guy just to confirm when the original claim - the one I logged the original complaint for - would pay out as I could not remember what the lady said.. he said it is allready paid out on Monday to my moms account. So off we go to the ATM and guess what - this money was not paid out. I am beyond FURIOUS not necessarily for the wait but for the FALSE info call centre agents are giving you and people NOT following through. I am building a business among other things and DO NOT HAVE THE TIME to sit with these issues and to phone and phone with ******* answers. I want a person who will do what they say to contact me on 4/3 on *** - please note I am very busy and CAN ONLY take a call tomorrow afternoon after 15h30. Please look into the matter and provide me with feedback dont call to ask me questions. Membership no ***6 1 - I WANT THE EXACT DATE WHEN ORGINAL CLAIM WILL BE IN MY ACC 2 - I WANT TO KNOW WHY THE CALL CENTRE AGENT GAVE ME INCORRECT ANSWER TODAY 3 - I WANT CONFIRMATION IF MY SECOND CLAIM WAS RECEIVED AND WHEN I WILL HAVE MY MONEY THANKS CHARLENE DAVIDS