COMPLAIN

I HAVE COMPLAINED ABOUT CALLING THE MEDICAL AID EVERYTIME WHEN I CALL THEY WILL SAY THEY ARE PUTING ME THROUGH TO AN AGENT TO ASSIST THEN I HAVE TO HOLD FOR MORE THAN 10 MINUTES TO GO THROUGH AN AGENTS I HAVE SEND EMAILS TO DO FOLLOW-UP ON MY CLAIMS AND I STILL DO NOT GET ANY FEEDBACK YOUR SERVICE IS VERY POOR I CALLED SPOKE TO DORAH AND SHE SAID SHE WILL GET AN AGENT TO CALL ME MY QUESTION IS WHY SHE CAN'T HELP BECAUSE I CALLED NOW AND NEED HELP NOW I CALLED AGAIN AND THE LERATO ANSWERED AND SHE SAID SHE WILL PUT ME THROUGH TO SOMEONE IVE BEEN ON HOLD FOR 12 MINUTES NOW AND STILL NO AGENTS IS ASSITING YOUR SERVICE IS SOOOOOOOOOOOOOOO POOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOR, THIS IS THE 2ND TIME COMING ON HELLO PETER COMPLAINING ABOUT CALLING YOUR CALL CENTER TO GET HELP ON CLAIMS QUERIES I FIND YOUR CALL CENTER VERY USELESS