RR
Ricardo R
1 reviews | Active since Sept 2018
12 Dec 2018, 13:50
Client being Ignored!
I Member, R.L.Rebolo ( ********** ) made a claim with dental (call reference: ********** ) on the 2018/11/12 11:38:25 because I paid cash. Dental said that it will be paid in my account, nothing there. I don’t know if it is still being processed or not. I have being trying to call Resolution Health for Two week now to get feedback, cant get though. I have sent multiple email but no response. (I see that email's was read in my email report) I don't want too, but do I need shop around for another medical aid for better service?
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Health Squared Medical Scheme's replyOfficial
13 Dec 2018, 10:27 We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Health Squared Medical Scheme's reply13 Dec 2018, 10:27
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.