Claims unresolved

My mother in law had to be rushed to hospital in November, when receiving the invoice for the ambulance services I paid it directly to the ambulance company and submitted a claim to Resolution Health for a refund on behalf of my mother in law.

After numerous calls and emails since November the matter has not yet been resolved. My mother in law has received a call which I then answered on her behalf but because of poor signal the call disconnected, but no one called us back. When calling your call centre the quality of the lines are so bad that you cannot hear a thing.

Having to wait so long for a claim to be resolved is totally unacceptable. My mother in law is an elderly pensioner and this sum of money is her livelihood.

Resolution Health do not care about their members cause surely this service is unacceptable and totally unprofessional.