BC
Barend C
1 reviews | Active since Mar 2011
25 Jun 2015, 08:54
Claims rejected (AGAIN) and no feedback (AGAIN)
This is the 3rd complaint regarding the claims process of Resolution Health for my wife's registered chronic medication. When I submitted my previous complaint, I was swiftly told it was a system error, but that someone would personally oversee my claims, but I never received anyone's details or a follow up. <br> <br> The one amount I had complained about was paid out, however the second claim for the 5th of May (claim ***1) was rejected for \not submitting a paper claim". However"
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Health Squared Medical Scheme's replyOfficial
25 Jun 2015, 09:22Hello bcoetzer,
We acknowledge receipt of your concerns and thank you for bringing them to our attention. We're sorry you've had to complain for the third time round however Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. We're sorry you've had to complain for the third time round however Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Health Squared Medical Scheme's reply25 Jun 2015, 09:22
Official
Hello bcoetzer,
We acknowledge receipt of your concerns and thank you for bringing them to our attention. We're sorry you've had to complain for the third time round however Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. We're sorry you've had to complain for the third time round however Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.