1 reviews | Active since Mar 2009
Claims
I emailed 2 x claims for reimbur*****t in April. Received an acknowledgement from Resolution Health for both claims to be processed. I phoned 29 May 2015 to find out what has happened with the claims, to be told they do not exist on the system. I was then told to send it to client services instead. Today (1 June 2015) I phoned again to find out, and was told these do not exists on the system still. After holding for a further 18 mins, the guy helping me, printed the claims out and has assured me they will be processed. I have followed the correct procedures required as a member of this medical aid, only to spend a total of 30 mins on my cellphone trying to resolve this. This is not the first incident of poor service from Resolution Health where I have had to spend more than 20 mins on my cellphone.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.