NF
Neal F

1 reviews | Active since May 2020

20 Jun 2021, 09:25

Chronic Medication Declined AGAIN! after documents sent MORE than once! - DO YOUR JOB!

On the 8th of March 2021 - Health Squared requested that I sent a Certified Doctor's script / a signed letter by Doctor of current Blood Pressure Readings & my last pathology results before I could claim my chronic medication - this WAS sent by Health Worx on the SAME DAY to *** - On the 31st of March 2021 Dischem told me my chronic medication was not authorized - I sent the information AGAIN to *** - AGAIN NO ANSWER. On the 6th of June I got fed up with this bull**** and AGAIN sent the information + copied the chairman - The only response I got was from health squared was a statement saying its time to pay again - How difficult can it be to check your damn emails??

RESLOVE THIS ISSUE! If this issue is not resolved by Monday - I will copy and paste a nice message on how excellent your service is on EVERY social media page and media platform ad Health Squared has a page / ad on - you can appoint pharmacy to take it off - they seem to have much time on hand to do nothing

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Replies (3)
NF
Neal F's update25 Jun 2021, 14:32
Reviewer Update
A very nice lady phoned me 2 days ago - promising me she will sort it out with pharmacy, and come back to me - I'm STILL waiting! seriously how hard can it be to sort the problem out???
NF
Neal F's update28 Jun 2021, 10:50
Reviewer Update
STILL WAITING FOR FEEDBACK! DAY 4!
Health Squared Medical Scheme
Health Squared Medical Scheme's reply01 Jul 2021, 08:43
Official
Dear Neal, 
We appreciate you raising your complaint with us. 
We understand that one of our dedicated consultants has been handling the matter for you. We will investigate the delay in response as a matter of priority. The dedicated consultant will update you on the matter as soon as possible. 
Our sincerest apologies for the frustration and inconvenience caused. Thank you for your patience.
 
Regards,
The HEALTH SQUARED Team