Busi Mahlatsi rude and screaming at me and my wife this morning on the telephone.very very bad service .

I was sent an email message saying " code 10230, submission of current and relevant clinical tests are reqiured to extend authorisation" on 16 september for my Inergy medication., which is the first time I have received this message. we spend half the day yesterday trying to find out EXACTLY what we need to send Resolution Health, what they require of us exactly. Me and my wife were told that I need to send thru a lipogram test and an HBA test result. When we asked , by WHEN do we need to send these tests, they said by 3 days time. When my wife asked why do they need the HBA test, the lady said : Oh no I have made a mistake, you dont need it now". Then we asked what cholesterol test do we need exactly to give resolution, a fasting test, a non fasting test, ? ? we were told by Renilwe, that any one will do.Then my wife told Renilwe thats not good enough, we need to know EXactly what Resolution needs as that short email message does not explain it properly, and we are not doctors. Then my wife said can the team manager or someone who knows EXACTLY what we need to give resolution can please call back and tell us exactly what we need.!!! that is when Busi Mahlatsi phoned , being rude to me and my wife, saying that she DID phone us a while ago and wanted to speak to me. so when i spoke to her she asked what I wanted. firstly I want evidence that she phoned me previouoly, and secondly when I explained to her that we dont understand that simple code she sent, as we are not doctors, we need a simple expalnation, then she said that that IS good enough and she is going to put the phone down., and was very rude. Resolution, we pay nearly R5000.00 a month, and been a customer for 20 years. and I think your service levels are disgusting .Can somebody with decency and who is not rude, and who cares about the customers, please get back to me and explain exactly what I need .