LG
Lloyd G
1 reviews | Active since Mar 2009
05 Feb 2019, 09:56
Bunch of theiving *****s
I have just been moved from Spectramed to Health Squared. Despite receiving ZERO communication that this was about to happen.
On top of that, you have increased my premium by 20% ****ing Percent! AGAIN. with ZERO communication that you were going to do that.
I wish to terminate my membership and I will NOT being giving you one months notice! What you have done is *****! If you want to force the one months notice I will stop the debit order and I will see you assholes in court!
Either reset my premium to what it was and refund me what you have ****** or we are going to have an issue!
Helpful (0)
Replies (5)0
Replies (5)
Health Squared Medical Scheme's replyOfficial
07 Feb 2019, 10:04We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Health Squared Medical Scheme's reply07 Feb 2019, 10:04
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
LG
Lloyd G's updateReviewer Update
12 Feb 2019, 09:29Thank you for the response. Your condescending and dismissive email has made the decision to move to another medical aid far easier to make.
You could have approached the whole situation far differently. Your decision to justify your actions, above offering a solution have been duly noted.
I will give you 30 days notice once my new medical aid is in place, and will consider the extra money I need to pay in order to be rid of you, an investment!
LG
Lloyd G's update12 Feb 2019, 09:29
Reviewer Update
Thank you for the response. Your condescending and dismissive email has made the decision to move to another medical aid far easier to make.
You could have approached the whole situation far differently. Your decision to justify your actions, above offering a solution have been duly noted.
I will give you 30 days notice once my new medical aid is in place, and will consider the extra money I need to pay in order to be rid of you, an investment!
LG
Lloyd G's updateReviewer Update
12 Feb 2019, 09:30Your reply is nothing short of a thinly veiled, "Go FAAAAAAAAAK yourself!
LG
Lloyd G's update12 Feb 2019, 09:30
Reviewer Update
Your reply is nothing short of a thinly veiled, "Go FAAAAAAAAAK yourself!
Health Squared Medical Scheme's replyOfficial
12 Feb 2019, 11:30Thank you for allowing us to provide you with feedback on your query. We regret that you have decided to cancel your Scheme membership and would encourage you to reconsider. HEALTH SQUARED wishes you good health in the future .
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
Health Squared Medical Scheme's reply12 Feb 2019, 11:30
Official
Thank you for allowing us to provide you with feedback on your query. We regret that you have decided to cancel your Scheme membership and would encourage you to reconsider. HEALTH SQUARED wishes you good health in the future .
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
LG
Lloyd G's updateReviewer Update
12 Feb 2019, 11:52"would encourage you to reconsider." You have offered Zero incentive to make me re-consider. In fact, you have not made even a single effort to try and make me re-consider.
LG
Lloyd G's update12 Feb 2019, 11:52
Reviewer Update
"would encourage you to reconsider." You have offered Zero incentive to make me re-consider. In fact, you have not made even a single effort to try and make me re-consider.