BAD SERVICE

Since this so called Medical Aid has changed it's name to Health Squared I am disgusted, disappointed and disillusioned. I pay over R6 000.00 a month for myself. This year has been a bad year health wise and due to Covid procedures that should have been done in March / April could not be done. Due to this I ended up with more health issues. The first procedure I went for I had to pay cash for my appointments with the specialist and over R5 000.00 to be admitted. I had not left the hospital yet before I received the accounts for the procedure, the anaesthetist, from Lancet Labs etc. I have been in and out of hospital since August to October. Cash payments made. Ridiculous amounts paid for in hospital procedures. I have to have more procedures done but I cannot afford the specialists co-payments. So when I die because my platelets are to low and I can't afford to see the specialist or I cause a major accident because I can't control my bladder or I can't read the writing and sign away my property or have cancer in my ovaries which cannot be removed because I can't afford the specialist will Health Squared still expect payments from my corpse? Email after email sent. Requests for Gap Cover quotes sent. No response! Phone call after phone call where I get cut off every time. I have been calm, polite and nasty, rude and I get no response! I was told by my personal Health Squared person that he refuses to respond to my emails as I am rude. Why am I rude? I have been a member since 2004. Disgusting service. I will never give you a good word and word of mouth is the best form of advertising!