MG
Michele G
1 reviews | Active since Jun 2015
14 Aug 2020, 11:01
Bad service
My father is 88 years old spends 75% of his pension on medical contributions and no one has the courtesy to respond to email queries. They short pay accounts, decline previously approved and authorized procedure costs, they close email queries without responding, don’t send statements each month, the doctors can’t get hold of them either. Shocking service and expect all correspondence to be done on WhatsApp!!! Communication is via WhatsApp- how many 88 year olds can handle an entire business query
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Health Squared Medical Scheme's replyOfficial
14 Aug 2020, 11:36Good Day Michele we are so very sorry to hear of your dissatisfaction with our levels of service - this is by no means acceptable nor how we choose to treat our members. We will escalate your matter to the correct person, so that any issues can be promptly resolved, to your complete satisfaction. As such, you may expect a call shortly. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply14 Aug 2020, 11:36
Official
Good Day Michele we are so very sorry to hear of your dissatisfaction with our levels of service - this is by no means acceptable nor how we choose to treat our members. We will escalate your matter to the correct person, so that any issues can be promptly resolved, to your complete satisfaction. As such, you may expect a call shortly. Best Regards The HEALTH SQUARED Team