BAD SERVICE

Received an email to decide on removing my son as he is turning 21 on 11 August 2019. Emailed Health Squared on 14 August to advise that he will be removed as he is going on his own medical aid.

Today I receive my statement to advise that my contribution for 01/10/2019 will be R 1000 more as he is only removed from 30/09/2019.

Called the call centre, the lady who answered was not very interested in helping me and said I should send an email and someone will respond. I asked for a manager. While on the phone with her still, She said out loud in a mocking voice.. Manager.. Oh Manager.. then she had me holding on for a couple of minutes.. Then she came back on and asked if I received my member brochure. I said to her I didn't ask for a brochure, I asked for a manager. Was on the phone for over 11 minutes. David came on the line and said he will investigate and try and backdate the removal.

I received an email advising me the higher premium will be taken the end of the month.

Nobody is interested in assisting and I joined this scheme when they were in the early stages starting up. Clients are not important to this firm.