1 reviews | Active since Sept 2013
BAD SERVICE!!!
In May 2012 I called 5/6 times & spoke to Kim to de-register my son as he was turning 21 early in June. She never mailed my documents on time but guaranteed me my son would be de-registered by end June 2012 & I could proceed to get a medical for him from 1 July 2012 which I did & have the proof. Now I'm charged a premium for my son for July 2012 as I signed the documents late as I only received them late. Kim of course knows nothing. Secondly I changed my option for January 2015, speaking to Resolution in early December after receiving a mail from them but this has still not been done & I have just heard from my pharmacy when trying to order my chronic meds that I am now suspended. What a joke!!! What *********** people!!!
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.