Bad bad service

Health squared medical aid is pathetic.The plan is suppose to pay for 2 gp visits, and they only paid for 1, I paid the 2nd one and is still waiting on my refund.My husband went for sleep apnee tests and we paid the doctor R6240 after the medical aid gave us authorization that they would pay, now I am battling to get the money out of them, call centre just tells lies, saying it would take 3-5 days them 5-7 days then definetly on the 31st, on the 1st I was told it takes 3 days to reflect??how can it take so long.My husband must get a cpap machine as he has severe sleep apnee, now they say they will pay for the rental of the machine for 3 months and then decide, if he should get his own one? after the doctors confirmed he needs one!!! and we must buy our own mask out of our pocket as the company that does the rental cant supply us with a sleep mask.I was a loyal member with Spectramed for 13 years, was happy with them but since they merged and became health squared it is a nightmare.I paid all those years and even this year to health squared now they cant give my husband his own machine.Sleep apnee is a severe condition and could lead to heart attacks and strokes. Do they not take that in consideration, or is people lives not important, or are they waiting for him to get a stroke or heart attack before they will act?