JR
Jacqui R
1 reviews | Active since Jul 2011
09 Jan 2019, 10:45
Another *********** medical aid
Changing from Spectramed to Health Squared but nothing has changed in reality. I have tried for 24 hours to get through on your landlines or any old number from Spectramed but just keep being put in a queue. I have emailed to every email address I have saying I have an emergency and still no response. I have an 86 year old great aunt waiting for authorisation and we cant get through to you, you are totally useless!!!!
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Health Squared Medical Scheme's replyOfficial
10 Jan 2019, 09:10We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Health Squared Medical Scheme's reply10 Jan 2019, 09:10
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.