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jS
jacqueline S

1 reviews | Active since Oct 2012

03 Dec 2020, 13:01

Additional charges

Absolute appalling service. Been with then since 2009, never hostpitalised. First time since 2009 hostpitalised and get a bill of over 4000. Over half of my medical cost I pay out of my own pocket and then Medical Aid cover per month

0
Replies (3)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply03 Dec 2020, 13:04
Official
Good Afternoon Jacqueline we are most distressed to hear of your dissatisfaction with the service your have received.  We will escalate this matter immediately to one of our senior client service consultants who will try to assist you in resolving this matter.  Best Regards The HEALTH SQUARED Team

jS
jacqueline S's update03 Dec 2020, 13:08
Reviewer Update
[10:25, 12/3/2020] healthsquared: Greetings from Health Squared. Thank you for reaching out to us. We are required to perform a quick security check to ensure your personal details are not compromised. Kindly confirm your Membership Number, Main Member ID Number, Physical & Email Address
[10:25, 12/3/2020] Jacqueline: why did you not cover my dentistry when I do have funds available
[10:26, 12/3/2020] Jacqueline: been 9 years with you. once in hospital and that you could not even cover
[10:32, 12/3/2020] Jacqueline: hello
[10:33, 12/3/2020] Jacqueline: please assist
[10:41, 12/3/2020] Jacqueline: cant get you on call neither whatsapp. please assist
[11:23, 12/3/2020] Jacqueline: zero support


How, with your no support team?
Health Squared Medical Scheme
Health Squared Medical Scheme's reply03 Dec 2020, 14:51
Official
HI Jacqueline we have supp**** the details of your query and as such, you may expect a call from one of our client service consultants who we are confident will be able to assist you in resolving this matter.  Best Regards The HEALTH SQUARED Team