ME
Murrae-Ann Erfmann
1 reviews | Active since Sept 2011
17 Jan 2019, 12:03
ABSOLUTELY USELESS!
Absolutely useless! Cannot get them on the phone - phones don't work properly so when you eventually get throught to a rep - they can't hear you. Have wasted 1 hr of my time on hold listening to that stupid voice saying "Thank you for your patience" in that **** american twang!
Please justify the price of your medical aid - R900 increase since last year for the Cobalt plan - Discovery Executive Plan (Top Plan) - R4 906 pm. Health Squared Cobalt - R6 829 pm (so-called Top Plan)
Consultant on the phone (3rd one) - doesn't know product, can't answer questions. ABSOLUTE WASTE OF MONEY AND TIME.
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Replies (2)ME
Murrae-Ann Erfmann's updateReviewer Update
17 Jan 2019, 12:16And cut off after another 25 minutes of holding. I will be sending you an account for wasting my time - and happy to spend more time going to the small claims court to get the account for wasting my time paid!
ME
Murrae-Ann Erfmann's update17 Jan 2019, 12:16
Reviewer Update
And cut off after another 25 minutes of holding. I will be sending you an account for wasting my time - and happy to spend more time going to the small claims court to get the account for wasting my time paid!
Health Squared Medical Scheme's replyOfficial
18 Jan 2019, 09:10We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Health Squared Medical Scheme's reply18 Jan 2019, 09:10
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.