DP
Dylene P
1 reviews | Active since Feb 2021
28 Jan 2022, 17:24
ABSOLUTELY PATHETIC!!!
This is now my 8th post regarding the pathetic levels of service and sheer incompetency of this company. I have been having nothing but hassles with them for about 8 months now and they continue to surprise me by getting even worse by the minute!
My emails are yet again falling into a black hole. The generic responses are a joke!!! NOBODY responds to emails. When you call, you get shoved around and told... "unfortunately we can't..." I am not sure what you actually CAN do???
I need an urgent reply to my many emails regarding my mum's cover prior to 2003. This is urgent and the only platform that someone responds to so let's see how this goes... I won't be holding my breath!!!
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Dylene P's updateReviewer Update
03 Feb 2022, 14:559th post and counting!!!! It has been 6 days since my post and absolutely nobody from Health Squared has contacted my mum! We have however received their usual non-sensical "we are pleased that your query has been resolved" email which means absolutely nothing.
HOW is a medical aid allowed to keep their doors open if this is their service levels???????
HOW is a medical aid allowed to keep their doors open if this is their service levels???????
DP
Dylene P's update03 Feb 2022, 14:55
Reviewer Update
9th post and counting!!!! It has been 6 days since my post and absolutely nobody from Health Squared has contacted my mum! We have however received their usual non-sensical "we are pleased that your query has been resolved" email which means absolutely nothing.
HOW is a medical aid allowed to keep their doors open if this is their service levels???????
HOW is a medical aid allowed to keep their doors open if this is their service levels???????
Health Squared Medical Scheme's replyOfficial
07 Feb 2022, 12:55Dear Dylene,
Once again our sincerest apologies for all the frustration and inconvenience caused with your mother's case.
We understand that one of our dedicated consultants has been in touch with your mother directly today and has assisted her. We’re terribly sorry that we were not able to provide you with the service you expected from us and will endeavour to do better. Wishing you and your mother all the best.
Once again our sincerest apologies for all the frustration and inconvenience caused with your mother's case.
We understand that one of our dedicated consultants has been in touch with your mother directly today and has assisted her. We’re terribly sorry that we were not able to provide you with the service you expected from us and will endeavour to do better. Wishing you and your mother all the best.
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply07 Feb 2022, 12:55
Official
Dear Dylene,
Once again our sincerest apologies for all the frustration and inconvenience caused with your mother's case.
We understand that one of our dedicated consultants has been in touch with your mother directly today and has assisted her. We’re terribly sorry that we were not able to provide you with the service you expected from us and will endeavour to do better. Wishing you and your mother all the best.
Once again our sincerest apologies for all the frustration and inconvenience caused with your mother's case.
We understand that one of our dedicated consultants has been in touch with your mother directly today and has assisted her. We’re terribly sorry that we were not able to provide you with the service you expected from us and will endeavour to do better. Wishing you and your mother all the best.
Yours in Health,
The HEALTH SQUARED Team