Disgraceful and Unprofessional

This place is disgraceful and unprofessional!!! On the 16 October 2019, I booked a half spa day for my Boss and her friend which came to R1800 for the both of them (Therefore is was R900 per person) They attended the spa day on the 18 October 2019.

Some how I mistakenly paid R1800 twice. Once from my cheque account and the other from my credit card account. My cheque account is in my married surname and my credit card account is in my ****en surname.

I sent Taryn Barnard an email stating that this was my problem as mentioned above. I sent her a letter of confirmation of both my accounts. She sent me an email bank to say that I need to send her my banking details, which I did. I have still not received my R1800, nor have I received any information about my problem. The communication is absolutely pathetic! I have called them, sent What’s App messages and emails and I have still yet to receive a reply about my issue. At least just communicate with me as to when the payment will be made. According to the law of South Africa this is considered as theft! If you knowingly spend money that was mistakenly deposited into your account, you are committing a crime. ... “The basis of this action is called unjustified enrichment - it means that someone got paid money (where) there was no legal reason for them to get paid“