1 reviews | Active since Aug 2012
TERRIBLE, RUDE customer service
<p>I booked a spa treatment at HEALTH HAVEN WELLNESS LONEHILL and received the rudest worst service ever received. The lady rep**** to my email sent asking her to contact me as we were unable to reach them on both their cell and landline and email with the following: HI THERE, YOU DON'T NEED TO THREATEN US, FIRSTLY WE HAD A PROBLEM WITH OUR LINES AND IT IS TELKOM FAULT, YOU CAN CALL US TMR AFTER 10H00 TO ARRANGE A BOOKING</p> <p>Needless to say, I cancelled immediately and requested a full refund. This was through DaddysDeals.</p>
Dear Lesley,
Our apologies for the poor service received as well as the lack of response to your complaint posted on Hellopeter. New management is in place. We'd like to offer you a complimentary treatment for you and a friend/partner as a token of our sincere apology. Kindly forward your contact details to *** and we will contact you to make the arrangements.
Dear Lesley,
Our apologies for the poor service received as well as the lack of response to your complaint posted on Hellopeter. New management is in place. We'd like to offer you a complimentary treatment for you and a friend/partner as a token of our sincere apology. Kindly forward your contact details to *** and we will contact you to make the arrangements.
Dear Lesley,
We have responded to your email. Unfortunately, the mailbox was unattended during the sick leave of the staff member who contacted you hence the delay. We will phone you on Monday as we only have your office number on the email you sent.
Dear Lesley,
We have responded to your email. Unfortunately, the mailbox was unattended during the sick leave of the staff member who contacted you hence the delay. We will phone you on Monday as we only have your office number on the email you sent.
Dear Lesley,
We apologise for the lack of communication since you declined the offer of complimentary colonic treatments. We have sent a new offer to your personal inbox.
Regards
Dear Lesley,
We apologise for the lack of communication since you declined the offer of complimentary colonic treatments. We have sent a new offer to your personal inbox.
Regards