bad service

I am utterly disappointed in the service i received from the staff at Health cube Randburg.

Firstly i went to see the doctor on the 11/03/2020 she advised i needed to do bloods to figure out whats going on with me during my consultation. I asked the doctor how much it will cost to do the bloods and she said R65 when i get to the front desk after consultation i am told that the bloods cos R95 plus a further R100 for handling of bloods. i proceeded to ask the lady how come i and not told this in advance instead of being given a surprise at the end of the consultation i was told that i do not have to pay for the bloods with attitude and that i must just pay for consultation and do the bloods when i got money.

I paid for the bloods and was told they would contact me in the next 4 days time for the results. I decided to call in instead on Monday the 16/03/2020 and was told i have two options either pay for a consultation to get my results or just pick up my results. I was shocked at the rate of service i was receiving and lashed out at the lady. She hung up on me and then refused to take calls from me.

I do not understand why cant they be upfront about fees that is being charged. I researched if patients should be charged for follow ups and there is no where that it shows that i should be and especially for just being read my blood results that is UTTERLY WRONG.

I would like to understand how it is possible i was treated with such terrible service from not even doctors but from a receptionist and her assistant. A receptionist hold the companies image if i am treated in that manner i can only imagine what others went through. I have every right to be upset.