Bad Service and No Response

I have ordered items from HealthAid.co.uk before with no issues on delivery. On the 2nd of October I made another order, several emails later I eventually received a tracking code for the parcel. This parcel was never delivered and no tracking was available for it. I have sent numerous emails describing the issue to Bavisha Bhagani the customer relationship assistant. She gave me the option of a refund or resend of the goods. I opted for a resend and her email dated 22 November stated that they will resend and email me the tracking code.

Since then I have tried a few times to get the code but to no avail. I then sent them an email cancelling the order and asked for a refund, also no answer and this time Vinesh Shah the credit controller was included in the email.

I have never been treated in this manner by an online shop and will not recommend them or anything they are involved in to any person. I have all the emails as proof of this nightmare :-(