Headout - Ferrari World - *****

Complaint Letter – Headout Ferrari World *****

Title: *****ulent Charge by Headout Ferrari World on My Standard Bank Credit Card

Complaint: I am submitting a formal complaint regarding a *****ulent transaction connected to Headout Ferrari World that was charged to my Standard Bank Credit Card without my knowledge, permission, or interaction with this company.

I want to make it absolutely clear: • I did not purchase any tickets from Headout or Ferrari World. • I did not visit their website, nor did I even know this company existed. • There was no booking, no authorization, and no communication from my side.

The incident occurred after a suspicious link appeared on my phone that seemed to come from Vodacom, asking me to pay a small shipping fee for a “chosen item.” Immediately after clicking the link, a shocking amount of R 29 427.65 was charged to my credit card for Headout Ferrari World an amount I never approved.

This transaction is currently under investigation as a ***** case with Standard Bank, as it is clear that: • The charge was unauthorized. • No tickets or services were asked or delivered. • The merchant and platform cannot provide legitimate proof of purchase from my side. • The process resembles phishing and card exploitation, not a valid customer transaction.

I request the following: 1. Immediate acknowledgement of this complaint. 2. Full investigation into how this *****ulent transaction was processed. 3. Proof of authorization, including IP logs, device ID, and purchase confirmation, if any exists. 4. Immediate refund of R 29 427.65. 5. An explanation of how your system allowed a *****ulent transaction from a phishing link without any valid customer interaction.

This incident has caused financial stress, security concerns, and deep inconvenience. I expect urgent feedback and resolution.

Name: Diane Busch Bank: Standard Bank Amount charged: R 29 427.65 Date of *****ulent transaction: 23 Oct 2025