Unprofessional attitude and workmanship

I contacted this company in June 2024 for a headboard. I received it in time but only managed to setup the headboard after a month. Upon opening the headboard, I could see that one of the panels wasn't in the grooves tight and snug but I didn't make a big deal of it. In March 2025, I started noticing that the panels are not snug anymore, they are coming apart so I contacted the owner on WhatsApp and I mentioned to her that I am not happy about the headboard. She mentioned that friction on the headboard can do that and that those panels are just simply glued. We pay so much of money for something you expect to be made of quality only to find out that it's only glue holding the separations together. Her suggestion to me was I could look at 2 other options of headboards, creating the idea that I had an option to send them back my headboard and I would pay in more for a different type of headboard and that would resolve the issue.

I asked her what the exchange process is because this is what the assumption she created was and she ignored me. I then sent a follow-up message to her and she then mentioned that there are no exchanges and prices are on their website.

If their workmanship was so shoddy in the first place, why would she create a misunderstanding that they could assist me as I had then option of getting another headboard? Why would I ever trust their unprofessional workmanship ever again? They didn't even offer assistance in the form of how to fix my current headboard but she wants me to buy a new one from them!