Acc still Debited after cancellation confirmed

My account has been debited for several months following the below ticket being 'resolved'. I do not understand why. I would like the funds of the months to not only be reimbursed, but for this company to STOP changing the debit codes: my bank cannot block them because they simply debit using a different code. <br> <br> Tracking ID: US8-7LM-ABHN (Ticket number: 58194)<br> Ticket status: Resolved [Open ticket]<br> Created on: 2015-07-17 16:30:08<br> Updated: 2015-07-28 11:06:23<br> Last replier: Meggan Liebenberg<br> Category: Applications<br> Replies: 4<br> <br> I have received your request to cancel and have removed you from our database. <br> <br> Thanking you in advance for understanding.<br> <br> <br> Kind Regards,<br> Blacklisted-Loans<br> Tel: *** <br> Fax to email: ***<br> Email: [Email Removed]<br> A DIVISION OF HDL TRADING (PTY) LTD