Not getting my refund

On the 16th of October 2015 I called Tienie at Hazyview Country cottages and cancelled my bookings for 2 cottages over the December period and also sent an email confirming this cancellation. Tienie said i should send my banking details so that he could refund me the deposits that have been paid. This was provided in my email<br> I sent another email on the 16th of November 2015 enquiring on when i can receive my refund. I got no reply.<br> I then contacted him on his cell on the 26th of November 2015 to be told that i had not cancelled on time within 60 days.<br> As per their cancellation policy on their website this was done 67 days prior to when the chalets were booked for. I advised in my last email that i was happy to pay the 10% commission to Hazyview country cottages for the cancellation and that I did not go through any agent to secure the bookings so will not be paying an extra 15%.<br> Now today the 1st of December 2015 He is rejecting my calls and have now sent a fax to see if i get any response.