1 reviews | Active since Apr 2021
Terrible service- Do not use them
I ordered a headboard on the 14th of July and paid using the payjustnow facility. I received an acknowledgement of the order the following day. After that no communication whatsoever. I had to call them and enquire about the status of the order and I was promised that I will receive my order on the week of 7th August. No headboard was delivered and no explanation was provided either. I had to contact them asking when is this headboard coming. I was then promised that it will be delivered on the 14th August. Monday came and passed still nothing. I was again promised that it will be delivered on Wednesday 16th August. Guess what, nothing. When enquiring about this delivery, I was informed that they regret to cancel my order because the manufacturer will nit be able to fulfill my order and they will cancel my order with payjustnow so that I can be refunded the money I have already paid, that was on Tuesday the 22nd Aug. I contacted payjustnow to check whether they received such instructions and I was informed that they have not received it. I do not know whether these guys are ****** or just ***********. But seriously why the run around. I just want my refund, I no longer even want the stupid headboard. With the way they are conducting their business I do not trust the quality of the said headboard. If there was anything beyond 1 star I would be rating them that. They seriously do not deserve even half a star.
We would like to extend our sincerest apologies for the frustrating experience you have endured regarding your recent order of a headboard with us. Your feedback is invaluable in highlighting areas where we need to improve our services, and we truly appreciate you taking the time to share your concerns with us
We understand the inconvenience you've faced in terms of communication and unmet delivery promises. This falls short of the level of service we aim to provide, and we want to assure you that we are actively taking steps to address the issues you've raised.
We are in the process of revamping our operations to eliminate the current flaws in our supplier relationships and enhance the user-friendliness of our website. Our goal is to ensure that our customers can enjoy a smooth and joyful experience with us in the future
Regarding your refund, please rest assured that we have taken immediate action to rectify this matter. A ticket has been logged with PayJustNow to expedite the refund process, and we are closely monitoring it to ensure that you receive your money as promised.
We deeply regret the inconvenience you've experienced, and we genuinely appreciate your patience throughout this ordeal. Your satisfaction is our top priority, and we are committed to rectifying this situation promptly.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your needs are met to your satisfaction.
Once again, we apologize for the subpar experience you've encountered, and we are determined to make amends and regain your trust. Thank you for giving us the opportunity to improve, and we hope to serve you better in the future.
We would like to extend our sincerest apologies for the frustrating experience you have endured regarding your recent order of a headboard with us. Your feedback is invaluable in highlighting areas where we need to improve our services, and we truly appreciate you taking the time to share your concerns with us
We understand the inconvenience you've faced in terms of communication and unmet delivery promises. This falls short of the level of service we aim to provide, and we want to assure you that we are actively taking steps to address the issues you've raised.
We are in the process of revamping our operations to eliminate the current flaws in our supplier relationships and enhance the user-friendliness of our website. Our goal is to ensure that our customers can enjoy a smooth and joyful experience with us in the future
Regarding your refund, please rest assured that we have taken immediate action to rectify this matter. A ticket has been logged with PayJustNow to expedite the refund process, and we are closely monitoring it to ensure that you receive your money as promised.
We deeply regret the inconvenience you've experienced, and we genuinely appreciate your patience throughout this ordeal. Your satisfaction is our top priority, and we are committed to rectifying this situation promptly.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your needs are met to your satisfaction.
Once again, we apologize for the subpar experience you've encountered, and we are determined to make amends and regain your trust. Thank you for giving us the opportunity to improve, and we hope to serve you better in the future.