1 reviews | Active since Feb 2017
Zero Customer Service
I am utterly dismayed by the abysmal service provided by Haval Westrand. The level of customer service at this branch is absolutely nonexistent. My husband contacted them to schedule a service appointment for my vehicle and requested the use of a courtesy vehicle. Shockingly, we were informed by Jamie that this service is not offered here. When my husband mentioned that we were aware of other branches providing courtesy vehicles for service appointments, Jamie claimed to be unaware of this and asserted that Westrand does not extend this courtesy. When he inquired about how I would commute to work and retrieve the vehicle after the service, she callously stated that we must arrange our own transportation because their service only includes a drop-off within a 10-kilometer radius.
I am flabbergasted by the complete absence of effort to simplify the lives of their customers. Shouldn't the services offered by different branches of the same company be consistent? What sets Westrand apart that they have no interest in ensuring a positive customer experience? It appears that their primary objective is making a sale, while customer service is evidently not even a blip on their radar. (It should be common knowledge that the customer experience greatly influences the likelihood of future business.)
We want to apologise that the message was not relayed clearly - Haval Westrand does have courtesy vehicles, but unfortunately, we have to reserve those vehicles for clients whose vehicles are in the workshop with a warranty claim. We service up to 40 vehicles every day and it is just not possible to offer the use of a courtesy vehicle to every client. We do offer drop op services and go out of our way to accommodate our clients. At Haval Westrand, every client matters, and we pride ourselves on our opendoor policy. Pls feel free to contact us should you need any additional information.
We want to apologise that the message was not relayed clearly - Haval Westrand does have courtesy vehicles, but unfortunately, we have to reserve those vehicles for clients whose vehicles are in the workshop with a warranty claim. We service up to 40 vehicles every day and it is just not possible to offer the use of a courtesy vehicle to every client. We do offer drop op services and go out of our way to accommodate our clients. At Haval Westrand, every client matters, and we pride ourselves on our opendoor policy. Pls feel free to contact us should you need any additional information.