WORST SERVICE I HAVE EVER HAD!!

Service at Haval is Degrading even more by the day. I was asked to assist Roland (Think he is the manager) at Richards Bay. He is battling with Haval himself and asked me to help him and phone customer care and tell them that the dealer is not getting feedback from their parts department on the clutch plate kit for a 2021 model with no guarantee on it. The guarantee only last for 1 year or 20 000km. The bakkie has ONLY got 29 000km on the clock. I then phoned them on ***, where a lady answered on Thursday the 7th of July 2022. She said she would get back to me on the same day. But here we are on the 12th of July 2022 and still no feedback received. This is such poor service I don't even have words to describe this anymore. NOW I ASK YOU, WHAT ARE WE TO DO NOW??? IS THERE ANYONE THAT CAN GIVE US ADVICE ON WHAT TO DO NOW??? As we are not getting any help or answers from NOBODY at HAVAL.