Very Bad Experience - Poor Customer Service and warranty plan

Very bad experience - Subject: Formal Complaint – Failure to Repair Vehicle Under Warranty and Breach of Consumer Rights

Dear Sir/Madam,

I am writing to lodge a formal complaint against Haval South Africa and Hatfield Haval Midrand dealership for their ongoing failure to adequately repair my vehicle, which is still under warranty, and for their unfair refusal to honor my consumer rights.

Summary of Issues: Persistent Mechanical Faults:

Ongoing loss of power during acceleration. Braking system failures, including the auto brake not disengaging, leading to severe safety concerns. Unresolved Service History: Despite over 13 documented service visits to Haval service centers since 2022, these issues remain unresolved.

Unfair Warranty Rejection:

I was informed that my warranty claim for the brake calipers was rejected due to third-party brake pad replacement, despite the original issue existing prior to this. I am now being charged ZAR 29,000 for repairs that should be covered under warranty. Lack of Communication and Resolution:

Despite multiple emails and escalation to Haval Global After-Sales, no action has been taken to resolve the matter. My vehicle has spent an excessive time at the dealership without resolution, and I have not been offered a courtesy vehicle. My Request to NCC: Immediate intervention to enforce my warranty rights. Full and proper repair of my vehicle at no cost. A formal investigation into Haval South Africa’s handling of this case. Compensation for the inconvenience and prolonged downtime of my vehicle. Attached to this complaint are email correspondences and service history for your review.

I look forward to your urgent assistance in this matter.

Kind regards,

Asit Jena Email: *** Phone: ***