Urgent Complaint – Haval Plumstead Service Caused Vehicle Breakdown

To Whom It May Concern,

I brought my vehicle to Haval Plumstead today for its second service. My car was in perfect working condition when I drove it in — no warning lights, no noises, no performance issues.

After the service, I drove out of the dealership and, within a short time, the car completely stopped working. I immediately took it back to the service centre, and I was informed that the alternator had “given up” and that I would need to pay for the repairs.

This is completely unacceptable for the following reasons:

1. My car had no issues before the service.

2. The breakdown occurred directly after work was performed by Haval.

3. I have now been waiting for over two hours without resolution.

4. When I asked to escalate to management, the service manager (Derek Peek) advised me the owner was “in a meeting” and could not assist.

This feels like negligence or mishandling during the service. I will be opening a formal case against Haval.