Unhappy with the service provider Haval SA

On the 6th of April I had a car accident Haval H2 an assessment was done and the car was sent to a panel beater, we picked up our courtesy car on the 12 of April , we were called by the panel beaters to say that they have ordered the parts to fix our vehicle. This was before the end of April, there were other challenges between our insurance and panel beaters that resulted in extension of the days with the courtesy car this was extended to 26 of May and it was also giving Haval some time to fast track the part, all along we have been communicating with the panel beaters and insurance, then our insurance told us that this was now beyond their authority they can't extend anymore we must speak to the panel beaters or Haval themselves,

The 26th of May came I arranged with the car rental campany to pick up the courtesy car, that. I was then carless, my husband had to to pick up from work or take taxi to work or home and sometimes borrow cars from family and friends, I called Haval Pinetown as they are the ones who ordered the parts for my vehicle there was still no possibility answer to tell me when will the parts will reach SA.

As disparate I was I then requested them to arrange a courtesy car but they told their car is at customer till today I did not get a courtesy car or any other vehicle to move around

I was told that the parts were received on Tuesday and no one is telling me when the car will be done and the panel beater told me that there are some missing parts. So this means that I have to wait for another 3 months Why do I then pay installments for the car I am not using they might After all this I still have to pay for access fee NoWay