1 reviews | Active since Jan 2019
Thanks Haval SA & China.
So due to the recent Covid19 madness and restrictions during the lock-down months, I managed to completely miss my service date. Even though I am still not at 15000kms, I did overshoot the 1 year service mark by quite a bit, and would normally have had my warranty become void, due to the agreement signed at purchase. So after a rather late service, I was told that the warranty was void, but I thought it would be worth following up with Haval China & SA. After explaining the situation in an email, I was contacted the same day by Haval SA saying they were in contact with China with regards to the matter. Within 3 days, I had a follow up email saying that due to the risks of engine damage, they would not cover any major failures up until the next service (completely understandable), but after that service the vehicle will be fully covered by the original warranty terms once again. The car is still very new and in great condition, so I am very happy with these stipulations, and grateful for the special consideration and swift assistance by all parties involved. Huge thanks to Haval SA (Natalie Mostert) & Haval China.
