Such poor service Haval Northcliff

Hi there My wife and I recently viewed a vehicle at Haval Northcliff. It was a silver Haval H6C which I see is advertised on their website at R368200.00. The salesman (Godfrey) who has been most unhelpful, initially advised that the selling price was R410k, then later after consulting with the dealer principal (Sana Toukabri) advised that the selling price is actually R389k. After we offered R380k, the selling price was strangely reduced to R377900. I then did some homework and saw the car advertised on the Haval Northcliff website for R368200 and advised the salesman, who insisted that the selling price will remain at R377900. Please see advert attached.

After further consultation, Sana advised that there was an error and the vehicle was erroneously advertised on the Haval Northcliff website, but the insistence of the dealership was that they would not budge on the price of R377900.

After me saying that I will refer to Hello Peter and other social media channels as well as the Consumer Council, Sana got back to me after 3 days to advise that they will sell at the advertised price of R368200 but will add on the cost of accessories which then inflated the selling price to almost R396000, although the vehicle was advertised at R368200 with all these accessories included and which is in line with normal practice.

This ********* business practice by SANA TOUKABRI was astounding and bordering on thievery if you ask me. Never in my life have I been subject to such atrocious service and ********* business practice. I will admit that Haval is a great product but the service levels of staff leaves a lot to be desired.

I did also refer to Natalie Mostert at Haval Customer Care and she was quick to distance this particular dealership saying; “As stated the dealers are independently owned and I unfortunately cant dictate pricing on a used vehicle as Haval SA is not part of the select group”, knowing fully well that a complaint against the dealership will have a negative impact on the Haval brand. Please note that I have screenshots of all the above adverts, notes, quotations etc..