STAY AWAY FROM HAVAL / GWM

There is no doubt by me that the new generation HAVAL and GWM is excellent value for money should you wish to purchase one. However, unfortunately there are no Customer support from HAVAL SA, it's as if they are NON-EXISTENT! I have correspondence and recorded conversations to support my claims. My vehicle is at the Autobody Repairers and we are going into the sixth week of waiting for spares! I the beginning I went onto HAVAL SA website and used their "Contact Us" link and wrote to Sales/Support as well as Technical Service/Spares - TO DATE AND TIME NO RESPONSE FROM ANY OF THEM ! I've contacted HAVAL SA Customer Care numerous times, raised my concerns with Mrs Natalie Mostert who although she says she'll get back to me but NEVER does, I need to contact her again. I quote from her last e-mail to me on 11th March 2022 "Haval SA does not sell Haval Vehicles, parts, or accessories to the public or does it service or repair such vehicles. There is a nationwide network of independently owned dealerships, which Haval SA has authorised to sell Haval vehicles, vehicle parts and accessories and to service and repair Haval vehicles" unquote. So apparently no customer service from HAVAL SA, the dealer must track my parts ! Here comes the interesting part, the Haval /GWM Dealer near me, gives excellent client service but they are DEPENDENT on HAVAL SA for parts, etc. HAVAL SA parts divsion is run by Andries and Manich where the last time I was told by Manich is that him or Andries will phone my later that day. TO DATE AND TIME NO RESPONSE FROM ANY OF THEM ! On Friday 11 March the HAVAL / GWM Dealer was invoiced for my vehicle's bumper by HAVAL SA Parts and informed them it's with the couriers. A WEEK later after numerous enquires by the dealer about the bumper they were told on Friday 18th March the bumper is GONE !!!! they don't know where it is. I went to the dealer this morning and in my presence Haval SA Parts was phoned and spoke to Manich about the missing bumper and he informed the dealer they must not worry they will be credited for the bumper ! The dealer informed him they don't want the credit, they want my vehicle's bumper and asked Manich if she could hand the phoned over to me. I informed him that HAVAL SA's appalling service will be made public by me on "hellopeter", he did not even answer me !

THEREFORE STAY AWAY FROM HAVAL / GWM !!!!