Poor service Haval N1 City - Cape Town

I took my Haval 1.5 turbo luxury vehicle to Haal N1 city (cape town)on the 1st February 2024 for a 5000km service. The service consultant later advised there were problems and they would need to send to panel beaters for quotes. A brand new car, how is this possible! I was the one always following up. I also spoke to the workshop manager and he advised he would get back to me. On the 12th of February the service consultant advised my husband he would he would send me a email of everything wrong with the car. To this day I am still waiting for the email and for calls from the workshop manager/service consultant. I am veryv frsutrated and getting no joy. A brand new vehicle. How was this vehicle released without doing all the checks.