CK
Cordelia K

1 reviews | Active since Dec 2021

21 Dec 2021, 12:13

POOR SERVICE FROM HAVAL WESTRAND

I would give no star if i could, I bought a haval H1 in December 2020, since then i have had numerous issues with this car. I took it back to the dealership in 14 September 2021 after having back and forward calls with their staff. there was a cameron i have spoken to that informed me to bring the car back as there is recalls on these models. when taking the car clinton booked the car in but nothing was done, but their repair worksheet says that things were done. i then spoke to jacques who is some manager there who has said they will do a complete diagnostic on the car and let me know their findings. he then called saying the aircon unit had to be replaced as well as the engine to be inspected. in October 2021 I had to take it back again as nothing was done to the car it seemed to have been superficial repairs as the car still made the same noises and the aircon hardly did what it's supposed to. I called them and they said I need to book the car in for a week, then gave me some loaner car from their dealership. when getting a call from them 23 November 2021 that they have repaired the car, this was once again a lie from their workshop manager alan collins. i took the car back again 9 December 2021 as the same issues keep coming back, they called 10 December 2021 saying the car is fixed and I can collect. I collected the car but due to time I never had a chance to inspect it, when arriving home I found scratches on the bonnet and called them immediately of which this same alan person said I am inconveniencing them as this is the 6th time I keep coming back. my brother took the car 21 December 2021 for this alan to repair the damage but he said that they are not liable for it as it had to be inspected on the day she collected. he also told me that he is only available monday to friday and that they cannot keep fixing the car. my problem is that this car is not even a year old and I have had countless problems with haval westrand who has no customer etiquette, this car is still under warranty and they have to repair this but refuse to.

I appeal to all who would like a haval to not go to haval westrand as they are rude and inconsiderate when it comes to assisting people with their cars after they have sold probably demo models and passing it off as new.

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