Poor service @Haval Service centre

Im very very dissatisfied by the service i got from Haval The Glen Service Centre. I had to have a copy of the car keys done as one of the keys was lost (2019 Haval H6). I was called by the service manager there (Eugene) to confirm if i could bring in the car as per appointment of which i agreed and brought the car on the agreed time and day. When i got there, I asked (Cameron) how long to process would take and she had no straight answer and suggested that i be dropped off and will be picked later rather than hanging around the dealership. I agreed to that and was dropped off.

later on that day around 3, I get a call from one of the front staff informing me that the car may not be ready today and might only be ready the next day, It is at this point that I informed the guy that, I need to go get my Daughter from school and would also need to drop her off the next day for school so I would need to be mobile or assistance in that regard. The guy gave me the go around and said he'll speak to the service manager and get back to me with half n hour (bare in mind i had asked how long this would take and if i were told that i would only get the car the next day, i would have made necessary arrangements). The guy who was supposed to call me didn’t call back, so i called them and the same guy eventually answered. This is now after 5 and I had now had to ask that my daughter be picked up and ill get her and bring home once i hear from HAVAL The Glen. I was told straight that there’s nothing they can do and basically indirectly told to see myself out, that time my daughter needs to get home. After a lengthily conversation with the guy, he again said he'll call me back and never did. when i tried calling them again now at 17:47, no one picked up. it was clear to me that i had to make a plan and UBER around to get my daughter and again in the morning to get her to school. Costs and inconvenience that was not my fault at all. As i write this, its the next day 11:55 and still i haven't been called to find out how i managed or any update of any nature. Haval As a car, I have no issues but HAVAL The Glen Service centre, was the worst car service experience i have ever heard and worse that in involved my Daughter being caught up in the frustration