1 reviews | Active since Apr 2023
Poor customer care Haval South, Haval Centrurion and West Rand
I have purchased a new Haval H6 in July 2022 and at first was happy with the car. That did not last long as I started experiencing intermittent starting problems with car giving me a "IMMO Authentication Fail" error message. I have had my car now at two dealerships and both loaded new software. Haval West Rand, on the job card indicated that there was a vehicle recall for software to be loaded. I was never informed about this. Needless to say, this has not resolved the issue and at stages I am completely stranded with a new car failing to start. I have sent emails to Haval, tried to phone without success. When phoning you go into a loop when selecting an option and you never get connected. After sales service is shocking to say the least. I am extremely disappointed buying a Haval and would not recommend a Haval to any new customer. If you are lucky and you have no issues then all is fine but cannot say this when you have an issue on your car that needs resolution.
